Returns & Refund Policy
Contents
01 Return Eligibility
Return/exchange windows are clearly shown on each product page. Products must be unused, unwashed, and returned with all original tags, packaging, and accessories.
Returns are not accepted for:
- Innerwear, lingerie, swimwear, and cosmetics
- Perishables and hygiene-sensitive products
- Customised or altered items
- Any product marked "Non-Returnable" on the product page
02 How to Raise a Return or Exchange
- Log in to your Argo Navis account and submit a request through the Help Centre or app within the return window.
- Confirm the product is unused and intact.
- Our logistics partner will pick up the item where return service is available.
03 Quality Check
All returned items go through Argo Navis's Quality Check (QC). If the returned product is used, damaged, missing tags, or fails QC, the return will be declined and the item re-shipped back to you.
Refusing re-delivery will forfeit refund eligibility.
04 Refunds
- Refunds are initiated only after QC clearance.
- Refunds are processed to the original payment method where possible.
- If the original method cannot be used, Argo Navis may request alternate bank details (NEFT/IMPS).
- COD orders: Refunds are made via electronic bank transfer.
- Refund timelines depend on your bank/payment provider.
05 Refund Timelines
Approved refunds will be processed within 7–10 working days from QC clearance or cancellation, subject to your bank or payment provider. Timelines may vary by payment method.
06 Exchanges
Exchanges are allowed only for eligible categories, as shown on the product page, and are subject to stock availability.
If an exchange is not possible, Argo Navis will issue a refund instead.
07 Order Cancellations
You may cancel your order any time before dispatch from the Seller/warehouse. Once dispatched, cancellation is not possible and the standard return process will apply.
08 Partial Returns
For multi-item orders, eligible items can be returned individually. Refunds will be issued only for the returned items, after QC clearance.
09 Offers, Credits and Adjustments
If a return or cancellation causes your order value to fall below the minimum threshold of an offer, voucher, or Argo Navis Credits, the benefit will be reversed or adjusted proportionately.
Misuse of Argo Navis Credits or multiple accounts may result in forfeiture and account suspension, as per our Terms of Use.
10 Refunds for Credits, Vouchers and Gift Cards
If Argo Navis Credits, Gift Cards, or Vouchers were used for payment, refunds will be re-credited in the same form.
These amounts are non-encashable and can only be used on Argo Navis.
11 Reverse Pickup Unavailability
In some locations, reverse pickup service may not be available. In such cases, you may be asked to self-ship the item to the designated Argo Navis return address. Self-shipped items must include order details for processing refunds.
12 Altered Products
Products altered through Argo Navis Alteration Services are non-returnable and non-refundable. Please do not request returns/exchanges for altered items.
13 Excessive Returns and Abuse
Argo Navis may restrict services, disable Cash on Delivery (COD), or apply additional charges on accounts with excessive, fraudulent, or abusive return activity. Misuse of offers, Credits, or repeated false claims may result in account suspension.
14 Delivery-Related Refund Claims
Claims for non-receipt or non-delivery must be raised within 5 days of the delivery date shown on Argo Navis. After this period, delivery will be treated as completed and no refund claims will be accepted.